Privacy Policy

At Khula Media Group, we respect your right to privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website or engage with our services.

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1. Collection of Personal Information

We may collect the following types of personal information:

• Full name, email address, contact number

• Company or organisation details

• Job title or role

• IP address and browsing behaviour on our website

• Any personal information you voluntarily provide via contact forms, newsletters, or downloadable content.

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2. Purpose for Collection

We collect personal information to:

• Respond to your enquiries or service requests

• Provide quotes, proposals, and service updates

• Share newsletters or marketing content (with your consent)

• Analyse website traffic and user behaviour to improve user experience

• Comply with legal obligations

We only collect information that is relevant, necessary, and for a clearly defined purpose.

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3. Consent

By using our website and submitting your information, you consent to the collection and processing of your personal information as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 9).

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4. Use and Disclosure of Personal Information

Khula Media Group will not share your personal information with third parties unless:

• Required by law or legal process

• You have given explicit consent

• It is necessary to fulfil the service you requested (e.g. third-party service providers working on our behalf under confidentiality agreements)

We do not sell or trade your information for commercial gain.

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5. Storage and Security

We take reasonable technical and organisational steps to protect your personal information from loss, unauthorised access, and misuse, including:

• Secure servers and firewalls

• Password-protected databases

• Regular monitoring and system updates

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6. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal and regulatory requirements.

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7. Access and Correction

In accordance with POPIA, you have the right to:

• Request access to the personal information we hold about you

• Ask us to correct or update inaccurate, outdated, or incomplete information

• Object to the processing of your information or request deletion where appropriate.

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8. Cookies and Website Tracking

Our website may use cookies to enhance your experience. Cookies help us understand website usage patterns and improve our content. You can disable cookies in your browser settings if you prefer not to share this data.

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9. Contact Information

For any questions, concerns, or requests related to your personal information, please contact our Information Officer:

Information Officer:
Khula Media Group
Email: [hello@khulamedia.co.za]
 

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will reflect the date of the most recent changes.

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